Overview
Call leads from Avenor and manage enabled telephony features.
Prerequisites and access
Use an active account whose role and plan include this feature. Options not allowed by the role or plan are not displayed.
Steps
- Accept the VoIP terms and ensure the wallet has available balance.
- Select or purchase an enabled number when the marketplace is available.
- Call from a lead profile and handle recordings according to consent and retention rules.
Expected result
The change is stored in the active workshop and becomes visible only to authorized users.
Edge cases
- Confirm the active workshop before changing data.
- Do not create duplicates when the record already exists.
- Features can be hidden when the plan, configuration, or permissions do not enable them.
Troubleshooting
Refresh the page, clear filters, verify role and plan access, then contact a superadmin with the time, workshop, and exact error message.